Companies the world over have recognized customer experience is critical to drive sustainable growth and competitive differentiation. As customer journeys become increasingly complex—with new channels, devices and innovations emerging all the time- C level executives need to evaluate how they can best converse with their prospects, foster strong relationships, address customers concerns in real-time and exceed their expectations.
But what seems easy, is apparently not that simple. This is because your enterprise may still be functioning with legacy systems, using excel sheets and spreadsheets which may be restricting the competency, consistency and quality you can provide for the ultimate pursuit of a customer satisfaction, directly.
So, what can you do to earn a loyal customer base and be responsive to customer needs in real-time? You can integrate your systems and data with the next-generation ERP and mitigate all bottlenecks across all your business processes.
Here’s why an advanced ERP such as SAP Business One can bring real-value to your business and foster great relationships with your customers and prospects.
Data complexity made simple
As your business grows, your organization landscape may span across multiple systems, locations, and even different continents; you may be conversing with stakeholders, partners and customers via multiple channels.
SAP Business One enables you to gain insight into your data from anywhere in real time. It offers the right visibility needed to operate smoothly through the layers of data. Everybody gets a view of what they need, fast and on-demand, resulting in improved productivity and increased customer satisfaction.
Synchronizing information across disparate systems
Customer information may be generated and stored over several systems. With SAP B1, you can extract meaningful information to take confident business decisions and close deals faster.
For instance, in a B2C environment, when a sales rep closes a deal, the inventory manager should have a 360 degree view of the inventory information. He must have the exact information in hand to draw a particular product from the warehouse, and do the needful shipment. The accounting details on the other hand should know the whereabouts of the product, the time when they need to generate the invoice and send it to the customer.
It’s precisely this part where every department should be aligned with what’s happening and must have the requisite information at a given time in a business cycle to avoid any delays, interruptions and customer dissatisfaction.
The new digital world is here to stay, the sooner we focus on the customer experience, the better are the odds to win. However, what is important is that the organizations navigating the path of the digital transformation need to be equipped with the right ERP in hand.
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If you are seeking a suitable and next-generation ERP solution for your enterprise, then Uneecops can help you with it.