If you attended Agentforce World Tour Mumbai 2025, it would surely have hit you that the future is no more tomorrow, it is TODAY.
On Tuesday, April 15, 2025, Jio World Convention Center, Mumbai was a full house of dynamic Trailblazers, partners, and customers, all obsessing over the next big ‘force’ in the tech world.
And what’s more, if you’d seen the eclectic and magnetic energy in the room, you’d head back with your heart full of inspiration and minds buzzing with ideas. We surely did.
Now, if you missed the event, we’ll take you on the trailblazing adventure we experienced at the Salesforce event of the year.
Agentforce Mumbai 2025 event highlights
- Stalwarts like Arundhati Bhattacharya and Amish Tripathi unleashed Salesforce + AI in an ‘A’bsolutely ‘I’nspiring manner, showcasing present and futuristic innovations.
- The conversations around data were impactful, reminding us that data is the foundation of AI.
- Tableau now on the Salesforce Platform, making analytics more seamless, intelligent, and action-driven than ever. It was one of the top sessions at Agentforce Mumbai.
Serving Up the Day Starter with Tennis, Resilience and Sporty-Spirit
The event began on an energizing note with Padma Bhushan and 6-time grand slam champ Sania Mirza taking a masterclass in grit, reminding us how resilience is key to digital transformation and high-performance. Candidly sharing her powerful insights on the importance of mental strength, Sania emphasized how these traits have been central to her success both on and off the court.
Sania also refreshingly introduced the game-changing impact of AgentForce, a tool designed to simplify and streamline tasks like ticket booking, making it easier for professionals to elevate their role into more strategic tasks.
The ultimate goal, she emphasized, is to approach tasks with the same passion and focus she brings to her game, turning routine tasks into an opportunity for growth and success.
Ironically, this made more sense as Uneecops, Salesforce Crest Partner is also striding into the world of sports as the proud owner of Kolkata Thunder Blades, the newest contenders in Season 6 of the Ultimate Table Tennis League.
A Deep Dive into The Spotlight Session of the Event: Keynote by Padma Shri Arundhati Bhattacharya, President & CEO, South Asia, Salesforce
Joined by Saiprasad Potaraju, Head-Enterprise Applications at Hero FinCorp and more leaders, the L.I.V.E. session was about Agents + Humans driving sales, marketing and customer success in the AI era. As the business world increasingly turns to AI agents for speed and scale, this session is a powerful reminder of the enduring human qualities—resilience, mindset, adaptability—that no technology can replace.
CX, RevOps and AI were the Talk of the Agentforce Town
Agentforce World Tour 2025 was buzzing with excitement, and the spotlight was firmly on CX, RevOps, and AI: the game-changers that stole the show. These topics were not just discussed; they were the heartbeat of every conversation, driving innovation and sparking new ideas across the board.
Campground and Content Theaters Were the Hub for L.I.V.E. AI + Agent Building
The event’s Campground and Content Theaters were the ultimate destinations for those looking to immerse themselves in the future of business automation. Attendees had the opportunity to build an agent in just 20 minutes or even book a 1:1 Agentforce Consultation to explore how AI can elevate their workflows. It was an interactive playground for exploring the possibilities of AI-driven business transformations.
Customer 360-Degree & Partner Ecosystem
With 55+ Demos and Partner Pods, the event gave attendees a deep dive into the power of the Customer 360-degree view and how it integrates seamlessly with the Partner ecosystem. From personalized sessions to hands-on demos, the Agentforce World Tour showcased the future of customer engagement, offering actionable insights on how AI and RevOps can drive unparalleled growth.
As We Predicted: Highlights from Agentforce World Tour 2025
The much-anticipated Agentforce World Tour Mumbai 2025 has concluded, and as we predicted, it was a game-changing event that brought AI-driven innovation to the forefront of business transformation. Here are the key takeaways that aligned perfectly with our predictions:
- The Role of AI-Built Agents in Shaping Business Futures: Just as we predicted, the concept of AI-built agents was front and center. The event demonstrated how businesses can harness the power of AI to create automated agents that optimize workflows in real-time. The ability for businesses to customize AI agents to their specific needs was highlighted as a major game changer for industries across the board.
- Multi-Agent Collaboration and AI Marketplaces: Another key theme was the collaboration of AI agents across various departments. Salesforce introduced the concept of an AI agent marketplace, where businesses can deploy specialized AI assistants for specific workflows, making it easier to accelerate AI adoption without the complexity of building solutions from scratch.
- Context-Aware AI: Predicting Needs Before They Arise: A major breakthrough discussed was context-aware AI, where agents anticipate your needs before you even express them. Whether it’s an AI agent recognizing when a prospect engages with content but hasn’t booked a demo, or an operations AI suggesting process improvements, this level of predictive intelligence is set to redefine personalized customer experiences.
- AI-Augmented Decision-Making: A big revelation was Salesforce’s vision for AI-augmented decision-making. The introduction of AI explainability dashboards will empower businesses to refine AI-driven decisions while maintaining control and transparency. This aligns with the idea of AI acting as a co-pilot—guiding decision-makers with intelligent insights while ensuring alignment with business goals.
The event confirmed what we had anticipated—Agentforce is not just about automation, but about creating smarter, more intuitive workflows that drive real business impact.
Feel the trailblazing buzz and relive the UneeForce takeover at Agentforce World Tour Mumbai.
Our leadership and booth were L.I.V.E. as the Platinum Sponsors at the event.
We had insightful convos with top industry pros to showcase the power of Salesforce + AI + Tableau. From CXOs to change-makers, our leadership met the best in business, and left them wowed with what happens when Agentic AI meets Human Excellence.
We walked leaders through the importance of strategic partnership and Uneecops aims to create an impact on modern enterprises with autonomous, AI-enabled virtual agents.
Catch glimpses of our booth which became the hotspot for innovation, inspiration and incredible vibes.
The Limelight Was Sure: Shaan Turning the Shyaam Truly Shaan-Daar
From the first chord to the final encore, his performance was nothing short of a musical masterpiece, leaving the audience spellbound and wanting more. A night to remember, Shaan effortlessly brought his magic to the stage, making it a truly Shaan-daar experience.
We’re still humming his tunes and reminding you..
Until next year.. May the agentic force be with you!
