What Services Should a SME Outsource?

  • 29 February 2016
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A small and growing organization can only do as much. To be able to focus on business growth and stability, it is essential for the SMEs to outsource some of their business operations. Here is a list of some of the key IT operations that an SME can consider outsourcing.

ERP and Infrastructure: As businesses grow, they need processes and robust platforms to support their growth. This also means a huge investment in hardware and resources to manage this. Outsourcing this means a huge saving on expensive hardware configurations. Outsourcing implementation of ERP software like SAP Business One also means that small businesses get a dedicated team of experts to manage their systems seamlessly. All your processes and systems are kept up and running, while you focus on your critical business goals.

Payroll: Now this is a very tricky piece. As the company expands, there are tons of statutory compliances and taxation norms that you need to take care of. How do you ensure that you file all your computations correctly and on time? Simply, outsource it! There are multiple companies that provide complete payroll software and can become your extended arm to keep your performances sorted.

Customer Support: As SMEs continue to gain more customers, it becomes increasingly important to keep all of them happy. Setting up an in-house team can become quite a task in terms of time and money. How about giving it out to a service center that is available 24X7 for your customers?

Cloud Hosting:  While cloud computing is a cost effective technology when it comes to use, setting it up can cost a fortune. Hosting a cloud system internally also poses data security risks. Outsourcing cloud services means that you get to enjoy all the benefits of cloud (anywhere, anytime, any device access) in almost one third (or lower) the cost!

Outsourcing these services have some clear benefits for the SMEs:

Cost Effective: You save money. Period.

Better Expertise: When things are run by experts, you get better quality and experienced supervision.

Flexibility: There are no fixed / permanent costs. You can expand or reduce your outsourcing services according to business requirements.

Focus in Priorities: No more operational distractions. You can focus in what’s important for you!

What other services can a SME outsource? Share your thoughts with us!

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    Nidhi Batra

    About the author

    Nidhi Batra is a marketing and brand communication professional with 10 years of experience working in the dynamic B2B marketing environment. She strategizes, writes, reviews a variety of content for demand generation and sales support activities. Having a Master’s in English from Delhi University, she knows how to navigate her readers on insightful journeys with her SAP published blogs and thought leadership content.